Privacy Policy

Effective date: September 8, 2026

1. Introduction

EK Onkar Mining & Quarries ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. As Zimbabwe's largest single-location crushing plant delivering top-grade manufactured aggregates, we process personal information in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you interact with us or inquire about our products and nationwide delivery services.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through our communications, sales inquiries, website, and related business operations. It does not apply to third-party services, websites, or external applications linked through our communications.

3. Information We Collect

We may collect personal and business information necessary to fulfill aggregate supply requests, manage orders, and facilitate nationwide logistics, including:

• Contact Information: Full name, business name, phone number, and email address.
• Delivery & Project Details: Project addresses, delivery destination coordinates, and order specifications for products such as Raw stone boulders, Quarry Run/Fill, Crusher Run, Quarry stones, Quarry Dust, Granular Sub-Base (GSB), Railway Ballasts, Road Surfacing Stones, and Gabion boxes/stones.
• Communication Data: Records of communications, order inquiries, and transaction records submitted to our sales or support team.

4. How We Use Information

We use the collected information for business and operational purposes, including:

• Fulfilling product orders, processing quotes, and managing nationwide haulage and deliveries;
• Responding to sales, project, and customer support inquiries;
• Managing trade accounts, billing, and regulatory compliance;
• Ensuring platform, site, and transaction security;
• Communicating operational updates, product availability, or service announcements.

5. Legal Basis for Processing

The table below outlines our reliance on legal bases for processing personal information:

Processing Activity	Legal Basis
Order processing, delivery, and sales management	Contract Performance: Processing is required to fulfill contracts or quotes with you.
Invoicing, accounting, and legal compliance	Legal Obligation: Processing is necessary to comply with applicable statutory laws.
Operational communications and safety monitoring	Legitimate Interests: Necessary to operate our mining, quarrying, and delivery services safely and efficiently.

6. Information Sharing and Third Parties

We do not sell or rent your personal information. We may share necessary personal data with trusted third parties strictly to support operations, such as logistics/transport partners for nationwide delivery, financial service providers, and administrative support services under confidentiality obligations.

7. Data Security and Retention

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, or alteration. We retain personal information only as long as necessary to fulfill the operational purposes described or to satisfy legal, tax, or regulatory obligations.

8. Your Privacy Rights

Depending on applicable data protection laws, you may have rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete information;
• Right to Erasure: Request deletion of your personal data, subject to statutory record-keeping exceptions.

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have questions about this Privacy Policy or wish to make an inquiry regarding your personal information, please reach out to EK Onkar Mining & Quarries:

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our legal duties or operational practices. The revised effective date at the top of this document will reflect when updates take effect.